Terms & Conditions

CHAPTER 1

Account, Reseller & H2H API Integration Terms

1. 1.Account Registration: Users must provide accurate, honest, and valid identity data when registering an account. Users are fully responsible for the confidentiality of their password, account credentials, and the API Key provided.
2. 2.Automatic Reseller Feature: Once account registration is successfully completed, the system will automatically activate Reseller status on that account, granting access to a special pricing structure that differs from users without an account (guests).
3. 3.Host-to-Host (H2H) API Service: Partners using API access at h2h.melostore.id must maintain the security of their internal server, IP Whitelist, and API tokens. Any request sent using a Partner's API Key is considered a valid transaction instruction from that Partner.
4. 4.Account Usage Responsibility: All forms of transaction activity, use of Wallet balance, and requests sent via the API carried out through a User's account are considered valid legal actions by the account owner.

CHAPTER 2

Membership Tiering System & Upgrade/Demotion Terms

We apply a Membership Tiering system on the melostore.id platform to provide increasingly competitive product pricing per tier level (Basic, Silver, Gold, Platinum).

1. 1.

   Tier Upgrade Paths: Users can raise their account tier through one of the two following paths:

   • Track A — 30-Day Spending Accumulation: The system automatically raises the tier when total spending over the last 30 days reaches the threshold: Silver (Rp1.000.000), Gold (Rp2.000.000), or Platinum (Rp5.000.000).
   • Track B — Instant One-Time Deposit: Users can upgrade their tier instantly with a single Wallet deposit transaction meeting the minimum amount: Silver (Rp50.000), Gold (Rp150.000), or Platinum (Rp2.500.000). The full deposit amount is credited to the Wallet and can be used to purchase digital products.
2. 2.Tier Validity Period: A successfully obtained tier (through either Track A or Track B) is valid for 30 (thirty) calendar days from the qualification date.
3. 3.Tier Downgrade (Soft Demotion): If, within the running 30-day period, accumulated transactions do not meet the minimum threshold for that tier, the system will automatically apply a Soft Demotion, lowering the tier by 1 (one) level for the next 30-day period.

CHAPTER 3

Deposit Terms & Wallet Usage (Account Balance)

1. 1.Wallet Balance Function: The Wallet balance is an internal deposit instrument on the PT MELO DIGITAL KREASI platform used specifically to simplify and speed up the execution of digital product transactions via web or H2H API.
2. 2.Absolute Non-Refundable Provision: Funds/balance that have been successfully credited to the Wallet CANNOT BE WITHDRAWN, RECLAIMED, OR EXCHANGED for cash, bank transfers, or external e-wallets for any reason whatsoever, except in the event of a permanent service closure by Us. Such balance can only be used to purchase digital products/services within Our platform.

CHAPTER 4

Transactions, Prices & Promotional Features

1. 1.Dynamic Price Changes: Product catalog prices are dynamic and may change at any time without prior notice, adjusting to supply fluctuations from game publishers/providers. The binding final price is the price displayed and confirmed at the time of checkout or in the response from an API call.
2. 2.Flash Sale & Vouchers: Users may take advantage of promotional programs while quota is available. We reserve the right to cancel transactions or revoke promo benefits if manipulation, bot usage, multiple accounts, or bug exploitation is found.
3. 3.Responsibility for Target Data Input: Users/Partners are absolutely responsible for the accuracy of target data (User ID, Server ID, Phone Number, Zone ID). Transactions that have been successfully processed to incorrect target data due to input errors by the User cannot be canceled, reclaimed, or compensated.

CHAPTER 5

Payment Methods, Service Fees & Anti-Fraud

1. 1.Payment Service Provider (Payment Gateway): All payment processing for transactions other than using the Wallet balance is processed in encrypted form through official Payment Gateway partners licensed by Bank Indonesia (such as iPaymu or other licensed partners).
2. 2.Service Fees (Channel Fee): Every online payment transaction may be subject to a payment channel fee in accordance with the payment service provider's terms. This fee is displayed transparently at checkout and is not part of the base price of PT MELO DIGITAL KREASI products.
3. 3.Legal Compliance & Prohibition of Illegal Actions: Users are strictly prohibited from using payment instruments derived from crime, fraud, carding, money laundering, or the financing of other illegal activities.
4. 4.Prohibition of Use for Online Gambling: In accordance with the Komdigi RI Integrity Pact, the melostore.id and h2h.melostore.id platforms strictly prohibit the use of services, digital products, vouchers, or the H2H API system to facilitate, support, or be associated with online gambling activities in any form.
5. 5.Right to Firm Action: If there are indications of hacking, money laundering, transaction misuse, or involvement in online gambling, PT MELO DIGITAL KREASI reserves the right to freeze the Wallet balance, permanently block the account, and report related data to law enforcement authorities.

CHAPTER 6

Service Time Limits, SLA & Complaints

1. 1.Transaction Processing Time: Transactions are processed automatically 24/7 within seconds to minutes. In the event of system maintenance, heavy queues, or disruptions from a publisher provider, the automatic processing time limit is adjusted up to a maximum of 3 (three) business days.
2. 2.Complaint & Ticketing Mechanism: If a product has not been received even though the payment status is successful, the User must submit a report through the Website Ticketing System or the official WhatsApp Support contact of PT MELO DIGITAL KREASI, attaching proof of the payment invoice.
3. 3.Reporting Time Limit: Reports of transaction issues must be submitted within a maximum of 7 (seven) calendar days from the date the transaction was made. Complaints submitted beyond this time limit cannot be processed.
4. 4.Service Level Agreement (SLA): Our technical team is committed to investigating and resolving valid reports of technical issues within a maximum of 3 (three) business days from the receipt of a complete report.

CHAPTER 7

Intellectual Property Rights (IPR)

All trademarks, the "Melostore" logo, interface design, source code, and content within the melostore.id and h2h.melostore.id platforms are the exclusive property of PT MELO DIGITAL KREASI. It is strictly prohibited to reproduce, distribute, or use these intellectual assets without Our written permission.

CHAPTER 8

Changes to the Terms & Conditions

PT MELO DIGITAL KREASI reserves the right to change, add to, or update these Terms & Conditions at any time in order to comply with changes in government regulations (Komdigi, Kemendag, Bank Indonesia) and internal business policies. The latest version takes effect immediately once published on this page.

CHAPTER 9

Governing Law & Dispute Resolution

These Terms & Conditions are governed and interpreted under the laws applicable in the Unitary State of the Republic of Indonesia. Any dispute arising from or in connection with the use of this service will be resolved through deliberation to reach consensus. If deliberation does not reach an agreement, the dispute will be resolved through the Depok City District Court.