Definitions, scope, and acceptance
In these terms, Melostore means PT Melo Digital Kreasi; Partner means the person or business using an H2H account; Provider means the product supplier or publisher; and End User means the Partner’s customer. These terms cover the API and dashboard for partners in Indonesia and other countries. By registering or using the service, you accept these terms and the related policies together. Retail services at melostore.id have separate terms. Registration currently requires email and mobile number ownership verification, with no KYC process. You must provide accurate information and have authority to act for the account or business you represent.
Account security and Partner obligations
You must keep passwords, API Keys, Secret Keys, and Webhook Secrets confidential and secure your servers and IP whitelist settings. You are responsible for orders submitted through your account. Check the SKU, amount, User ID, server, region, and target before placing an order. Report suspected unauthorized access promptly through our official support channels. Never share passwords, OTPs, or confidential credentials, including when reporting an issue. Responsibility for an incident is determined by the investigation and applicable law.
Prices, tiers, and balance
Prices and availability depend on the catalogue and your account settings when you place an order. Check prices, price limits, and tier conditions in the dashboard. Prices may change, and business profits are not guaranteed. 1 MC = IDR 1. Currency conversions use the rate set by Melostore at the relevant time. H2H Balance is prepaid credit for buying digital products and does not offer routine cash withdrawals. The deposit and refund policies explain fees and withdrawal exceptions.
Execution, status, and cancellation
Accepting a request means we have received the order instructions; it does not guarantee delivery. Pending or processing means the transaction does not yet have a final result. A timeout or delayed callback does not necessarily mean failure. Check the same transaction reference before placing a replacement order. Orders that have entered processing cannot be cancelled. On request, Melostore helps follow up with the Provider. Transactions confirmed as failed are automatically refunded to H2H Balance without a service fee for the failed transaction, based on the transaction and balance records and reconciliation.
Complaints and account restrictions
Submit complaints within 3 × 24 hours of the transaction and include relevant evidence. The maximum resolution period is 7 × 24 hours after we receive a complete report. Product delivery disputes are resolved based on the Provider’s investigation and decision. Suspected money laundering, unauthorized purchases, chargebacks, or misuse may lead to account restrictions and frozen balance without prior notice. You may ask for clarification. A final decision is made after investigation.
Specific agreements, amendments, and discontinuation
Balance can only be withdrawn if the service is discontinued or a non-disclosure agreement (NDA) agreed by both parties provides for it. Closing your account voluntarily does not automatically entitle you to a bank repayment. Any specific NDA provisions apply to the Partner who signed that agreement and to the matters they cover. Changes to these terms are published with an effective date. Existing transactions and agreements remain subject to the terms that apply to them. Any legal requirements that must apply take priority.
Governing law and disputes
The laws of the Republic of Indonesia apply. The parties first seek clarification and try to resolve disputes amicably. If a dispute remains unresolved, it may be brought before a court with the appropriate jurisdiction in Indonesia under applicable law and agreements; this is not limited to Depok. Melostore’s intellectual property and publishers’ trademarks remain the property of their respective rights holders.
Indonesian law applies to these terms. Any rights and obligations that the law requires remain in effect.
Contact support
Our support team is available daily, 08:00–24:00 WIB (UTC+7). For account and transaction issues, contact us on WhatsApp. Email is also available. We reply to messages received outside these hours when support reopens. Use live chat for general questions.