Privacy Policy

CHAPTER 1

Information We Collect

We collect information when you register an account, use transaction services, integrate the H2H API, or contact our customer service. The types of data we collect include:

1. 1.Account & User Identity Information: Full name, email address, active WhatsApp/mobile phone number, and password encrypted using an industry-standard hashing algorithm.
2. 2.Transaction & Game Data: Game ID, Server/Zone ID, type of product purchased, invoice number, transaction history, as well as API endpoint configuration and IP Whitelist for Host-to-Host (H2H) partners.
3. 3.Payment Data: Transaction history, transfer amounts, and the payment method you select.Note: melostore.id never stores sensitive data such as credit card numbers or Virtual Account PINs. Such data is processed in encrypted form directly by official Payment Gateway partners licensed by Bank Indonesia.
4. 4.Technical & Automatic Log Data: IP address, device type, browser type, system activity logs, and session cookies when you access our platform.

CHAPTER 2

Use of Your Information

Every piece of personal data we collect is used solely for the following legal purposes:

1. 1.Transaction Processing & H2H Services: Delivering digital products, vouchers, or top-up balance instantly to the target user or partner account automatically via web or API.
2. 2.Account Management & Tiering: Identifying your account tier level (Basic, Silver, Gold, Platinum) and verifying the qualification of H2H partner accounts.
3. 3.Customer Service & CS Assistance: Assisting with investigations, handling transaction issues, and clarifying technical problems through Customer Support and WhatsApp.
4. 4.Security, Fraud Prevention & Compliance: Verifying the validity of transactions to prevent illegal activity, money laundering, cyber fraud, online gambling, or unauthorized access.
5. 5.Operational Updates & Notifications: Sending order status updates, invoice notifications, product price changes, and API maintenance information in real time.

CHAPTER 3

Data Protection, Security & Storage

1. 1.Encryption & System Security: We apply SSL/TLS security standards for data transmission encryption. All account passwords are stored using one-way encryption (hashing) that cannot be recovered.
2. 2.Server Infrastructure in Indonesia: All processing data and databases are stored on data center infrastructure located within the jurisdiction of the Unitary State of the Republic of Indonesia.
3. 3.Limited & Controlled Access: Access to your personal data is strictly limited to authorized personnel and staff of PT Melo Digital Kreasi who are directly involved in operating the system and maintaining the service.

CHAPTER 4

Disclosure of Data to Third Parties

We do not sell, rent, or trade your personal data to any party. Data disclosure is only carried out under the following limited conditions:

1. 1.Payment Gateway Partners: Sharing specific transaction data (amount and transaction ID) with official banking and Payment Gateway partners for payment processing — Virtual Account, QRIS, E-Wallet, and Retail.
2. 2.Game Service Providers & Aggregators (API Provider): Forwarding Game ID, Server ID, or destination numbers to the relevant publisher/provider systems to complete the delivery of digital products instantly.
3. 3.Legal Compliance & Law Enforcement: Providing data to ministries, government agencies, or legitimate law enforcement authorities when required by law or a court order.

CHAPTER 5

Rights of the Personal Data Subject (User)

Under Law No. 27 of 2022 on Personal Data Protection, you as a User have the right to:

1. 1.Access, update, or correct your personal data stored in our system through the account profile page.
2. 2.Submit a request to delete/close your account and withdraw consent for personal data processing by contacting our Customer Support via email or WhatsApp.

CHAPTER 6

Use of Cookies

The melostore.id platform uses cookies to recognize your login session, maintain navigation security, and optimize page performance. You can configure your browser to refuse cookies, but some automated transaction features may not function optimally.

CHAPTER 7

Changes to the Privacy Policy

PT Melo Digital Kreasi reserves the right to update or modify this Privacy Policy at any time in line with legal developments and operational needs. Changes take effect once published on this page. We recommend that you review this page periodically.

CHAPTER 8

Contact and Operator Identity

If you have questions, complaints, or wish to exercise your rights regarding personal data protection, you can contact our Data Protection Officer (DPO) through: