Data we process
We process names, email addresses, mobile numbers and their ownership verification, protected credentials, API and IP whitelist settings, end-user target details, transaction references and history, payments, balance movements, complaint evidence, and communications. Technical data may include IP addresses, device details, visits, cookies, and logs. Registration currently has no KYC process. When submitting end-user evidence, include only what is relevant and hide unnecessary personal information.
Purposes, legal bases, and end-user data
We use data to manage partnerships and orders, authenticate accounts, reconcile payments and balances, provide support, investigate fraud, and meet legal obligations. The legal basis depends on the purpose, such as carrying out a contract, meeting legal obligations, legitimate interests, or consent where required. Partners must have a lawful basis for sharing end-user data and explain how it is used to deliver products and resolve issues.
Recipients and third-party services
We may share necessary data with suppliers or publishers for product delivery and investigations, payment providers for payments and reconciliation, and infrastructure and communication providers to operate the service. We disclose data to authorities as required by applicable law. The website uses session and preference cookies, visit tracking, Google Tag Manager, and external assets. Third-party services process data according to their roles and policies, and some processing may take place outside Indonesia. The location of Melostore’s operational storage does not determine where every third-party service processes data.
Location, retention, and security
H2H operational account, balance, and transaction data is stored and processed in Indonesia. API logs are kept for 2 × 24 hours. Administrative and transaction records are kept separately for administration, reconciliation, investigations, and applicable legal obligations; the API-log retention period does not apply to these records. Access is limited to those who need it, and credentials are protected. We take security measures, but no system can guarantee complete security.
Rights and account deletion
To request access, corrections, information about data processing, withdrawal of consent where relevant, or account deletion, email [email protected]. We verify account ownership before acting. Some administrative and transaction records must still be kept after account deletion. Deletion does not cancel ongoing orders or make your balance withdrawable. We handle requests according to applicable legal requirements.
Contact and updates
Melostore H2H is operated by PT Melo Digital Kreasi, Jalan Raya Curug, Kelurahan Curug, Kecamatan Bojongsari, Depok, West Java 16517, Indonesia. For privacy questions or account deletion, email [email protected]. Policy updates are published with an effective date. We provide additional notice or seek consent when the law requires it.
Indonesian law applies to these terms. Any rights and obligations that the law requires remain in effect.
Contact support
Our support team is available daily, 08:00–24:00 WIB (UTC+7). For account and transaction issues, contact us on WhatsApp. Email is also available. We reply to messages received outside these hours when support reopens. Use live chat for general questions.