Permitted use
Use the API or dashboard to purchase and distribute available digital products in accordance with product, publisher, region, and legal requirements. Partners must have authority over payments and a lawful basis for sharing end-user data. Only use credentials and accounts you are authorized to operate.
Prohibited activity
Money laundering, unauthorized purchases or payments, fraud, chargeback abuse, gambling, unauthorized access, credential theft, bug exploitation, price/balance manipulation, and service-disrupting attacks are prohibited. A chargeback or suspected unauthorized transaction may trigger restrictions during investigation; decisions follow the evidence.
Integration security and usage limits
Keep secrets on the server, use production IP whitelists, verify webhook signatures, and follow account access limits and API documentation. Do not expose credentials in browsers or public logs. After a timeout, check the same reference; do not create a replacement under a new reference before the previous outcome is clear. Sandbox is for testing and does not prove live product delivery.
Enforcement and clarification
Melostore may restrict accounts and freeze balance without prior notice for suspected money laundering, unauthorized purchases, chargebacks, or misuse. Partners may request clarification through WhatsApp or email and provide relevant evidence. Final decisions on accounts, transactions, and balance follow investigation under applicable agreements and law.
Responsibilities to end users
Partners manage their own sales and end-user communication, ensure correct inputs, explain product conditions, and lawfully collect issue evidence. Do not promise cancellations or refunds that conflict with H2H terms. Use the refund policy and official complaint channels to submit claims to Melostore/providers.
These terms are subject to Indonesian law and do not override rights or obligations that apply mandatorily under law.
Contact support
Daily, 08:00–24:00 WIB (UTC+7). WhatsApp is the primary issue-resolution channel; email is secondary. Messages outside these hours are answered during the next active hours. Live chat is for simple questions only.