Balance value and use
1 MC = IDR 1. Balance purchases digital products available to the H2H account; it is not a routine withdrawal facility, savings account, or public e-wallet. Other currency displays are conversions using the rate set by Melostore at the relevant time. Review the MC amount and payment details before confirming.
Payment methods and fees
Follow the instructions and methods active in the dashboard. Deposit transfer fees depend on the chosen payment method. Balance is credited after payment verification and reconciliation; a transfer receipt alone does not confirm credit. Incorrect and duplicate transfers are user errors. Send evidence to support for clarification; they do not automatically entitle the partner to withdrawal.
Withdrawal restriction and exceptions
Balance cannot be withdrawn. Exceptions apply only when the service is discontinued or under other provisions in an agreed NDA. Voluntary account closure does not create an automatic repayment right. Eligible repayments go to a verified bank account; fees applicable at repayment time are borne by the recipient.
Debits, holds, and refunds
Orders may debit or hold balance according to transaction type. Smart Order uses max_bid; orders with max_price may hold the entire limit before the final charge is known. Unused held funds return upon settlement. Failed transactions are automatically refunded with no failed-transaction service fee. An internal balance refund is different from a bank transfer.
Freezing and reconciliation
Suspected money laundering, unauthorized purchases, chargebacks, or misuse may lead to account restrictions and frozen balance without prior notice. Partners may request clarification from support. A final decision follows investigation and takes payments, ongoing orders, balance movements, and previous refunds into account.
These terms are subject to Indonesian law and do not override rights or obligations that apply mandatorily under law.
Contact support
Daily, 08:00–24:00 WIB (UTC+7). WhatsApp is the primary issue-resolution channel; email is secondary. Messages outside these hours are answered during the next active hours. Live chat is for simple questions only.